Modify the SharePoint Help Desk Template and New Request Forrm

This seemed worthy of sharing. Someone on Experts-Exchange asked about modifying/extending one of the SharePoint 40 Fantastic templates, to add their own column (Business Units) and then modify the New Request form. So, here was my response to him/her including the related YouTube/Screencast video, showing how it is done. This should prove useful/valuable to anyone unfamiliar with making these kinds of changes or modifications using SharePoint Designer 2007 (now free,

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